COVID-19 & Shipping
The rapidly changing coronavirus (COVID-19) pandemic is a source of uncertainty for all of us. We know you’re concerned and so are we.
At times like this communication is key. I’m writing today to share what we’re doing in response to this public health crisis and to let you know how we’ll continue to provide you with the high level of support and service you’ve come to expect from us at DesignComfort.co.
First and foremost, the health and safety of our community—our employees, customers, and partners—is our top priority.
We’ve been closely monitoring the situation and following the guidance of public health experts. Based on that guidance, we’ve asked most employees to work remotely.
Not to worry, though. Long before this pandemic, we put plans in place to function as normal. Orders are still be fulfilled and shipped within 2 business days. (You can track your order 24 hours after recieving your tracking number)
Due to the everyday changes that we do not have control over some orders may be delayed depending where you live and if there are any sudden travel bans or restrictions.
As of now all orders or still being delivered within the quoted shipping times, but due to less flights happening and less people working there may be delays on tranist times. We have reached out to our shipment providers and they have responded saying as of now everything is running a normal.
We know the coronavirus pandemic may be presenting many challenges for you and your loved ones and we want to provide you with the best support we can.
As of now, nothing has changed with our support hours or the way you contact our team. You have access to us Mon-Fri and now weekends!
The entire team at DesignComfort.co is committed to helping you. Thank you for continuing to trust DesignComfort.co and allowing us to serve you as a valued customer. If you have any questions or concerns, please reach out at any time.